OpenAI integration
Want visitors to ask questions about your own content, or help your team with recurring writing tasks? We define the task first, then connect the OpenAI API to the right information. Read about the options or book a conversation.
What is OpenAI?
OpenAI provides models and APIs for tasks including text processing, conversations and searching supplied files. A website can use them to answer a focused question or help a colleague summarise information. The model does not automatically know your current website content.
For answers about your organisation, decide which articles or documents to supply as context. If the information does not support an answer, the feature should say so and point visitors to a source or a person.
Questions about your content
Let a feature use relevant articles when answering a question.
Help with recurring work
Help staff summarise text they provide.
A defined use case
Decide which input and documents the connection may process.
Uncertainty made visible
Offer a source or next step when the available material has no answer.
How do I connect OpenAI to my website?
Choose one task first, such as answering questions about a knowledge base. Your website can find relevant articles and send selected passages to the OpenAI API through your own server. Keep the API key out of the browser and send personal data only when the task requires it.
Link back to the articles used and test questions that the material cannot answer. Sensitive or consequential information still needs human review. A chat box is useful only if it helps visitors beyond the existing search.
Common challenges with AI integrations
How does Super Interactive connect OpenAI to your website?
We choose with your team the questions or tasks where AI would help. We then connect the feature to the right content and decide which data the website sends to the API. Visitors get an answer with a route back to the underlying information.
We also try questions outside the knowledge base and answers that sound too certain. If there is no source, the feature should say so and guide someone to an article or contact option.
Need help connecting OpenAI?
Discuss which focused AI feature would help on your website and what content it could use.
Victor
Developer